Our Advisors

 Ralph is the founder and senior executive with extensive experience in senior leadership and facilitation roles and achieving best practice results in running large manufacturing, automotive, digital financial services, digital telecommunications, energy retail and distribution, FMCG consumer goods and packaging businesses.    He commenced his career with the Ford Motor Company Australia in numerous supervisory, design and technical roles, with assignments based in Europe and the U.S.A a Former Director/Part owner of the Plexicor Group of Australia; A Tier one “Best Practice” automotive component supplier to the automotive, telecommunications and packaging industries. This business was sold in 1996 and he commenced with Amcor Packaging Australasia as a senior Divisional General Manager Australasia establishing best practice operating divisions, structures, frameworks and systems to achieve a best in class cost and preferred status with our large customer-supplier base.    Currently is the principal of Richter Consulting Group - over the last eighteen years providing consulting  and mentoring services as a senior professional services executive with significant experience providing dynamic strategic leadership advice in business performance and process improvement and leading many diverse organisations and teams in meeting strategic business goals across a diverse wide range of industry sectors. speciality areas include process and systems automation to eliminate waste utilising agility based Agile, Kaizen Lean Six Sigma and TOC process improvement methodologies, frameworks, systems implementation with vastly improved IT legacy Strategy and capability adoption, shared services and project and change management best practice.
He has excellent coaching, mentoring and facilitation skills, a genuine team player and results-oriented with excellent interpersonal and presentation skills.  Key capabilities include  A proven track record of delivering organisation change programs and business improvement projects beyond the budget/R.O.I targeted plan; typical improvements range between 27% to 50% uplift in process and customer service capability, completing over 75 major DMAIC/DFSS Agile lean and six sigma with over 250 Kaizen / Agile based business improvement projects with project values exceeding 95 million/with 100 + million dollars of savings - Qualifications

• Data Science Predictive Analytics & Visualisation Enterprise Management 2015 
• Grad Dip of Project  Management PMBOK 5 / Prince 2 2013
• TAE 40110 Certificate IV Training Assessment 2011
• Agile, Lean Six Sigma "Master Black Belt"    Accreditation 2009
• Certificate 2 Engineering Studies 2007
• Lean Six Sigma "Black Belt" Accreditation 2002
• ​Grad Diploma Applied Science Manufacturing Business Management 1989
• ​Grad Diploma Applied Science International Management & Finance 1991

 George works with R.C.G and is a Director of Process2Customer (P2C) and is currently working with a number of financial organisations and government clients assisting with the development and implementation of leadership development, business improvement programs, and project delivery.  George has a passion for helping people and organisations in developing change leadership skills at all levels, facilitating unique learning experiences with hands-on project and business coaching as a means of continually updating knowledge and experience.  George has an exceptional track record in creating high performance business improvement teams and engaging with business improvement leadership, sponsors, and stakeholders, and is widely regarded as one of the leading practitioners of Lean Six Sigma process improvement methods in Australia.  His program design, deployment, change management, team building, leadership and organisational development experience spans many successful corporate-wide programs and his corporate roles include Asia Pacific Manager for IT Quality & Six Sigma Plus in Honeywell, Master Black Belt in Telstra and Executive Manager in the Commonwealth Bank.
George was instrumental in the development and implementation of the Commonwealth Bank’s Lean Six Sigma Program.  Qualifications   

• B.Eng (Elec), South Australia Institute of Technology
• Six Sigma Black Belt, Honeywell
• Six Sigma Master Black Belt, Telstra

 Ian works with R.C.G and is a director P2C; a leadership development and process improvement company that delivers improved customer service, capacity, efficiency, and continuous improvement capability to clients in the financial services, manufacturing, retail / distribution, telecommunications, and government sectors.  Ian’s line management and consulting experience includes accountability for delivering significant IT technical and business redesign programs in Australia, Europe, and Singapore. Training design and delivery has been a core component of Ian’s, commencing with the Price Waterhouse technical IT training for all new consultants in Europe, line management accountability for the Lean Six Sigma curriculum and delivery at Commonwealth Bank, and P2C’s curriculum of courses for senior leadership, executive managers, process improvement teams, and continuous improvement programs. Thousands of course participants can attest to Ian’s engaging and challenging presentation style and coaching. Highlights of Ian’s developing career include: Developing and delivering key network technology training to Price Waterhouse consultants across Europe attaining international renown for his ability to take charge of and rescue technology programs on the brink of failure. Examples include major SAP, PeopleSoft, internet banking, and GST programs for top 20 listed corporates in Australia Being a member of the leadership team for Commonwealth Bank’s Lean Six Sigma program, including group-wide accountability for the curriculum and the Wealth Management Division program Forming Process2Customer Consulting Group with co-director George Potamianakis. Ian’s passion is building a customer service ethic and continuous improvement capability in the teams he works with; solving problems based on data. His training courses provide a fun and powerful learning environment from C-Suite to service teams - Qualifications  

• Lean Six Sigma Black Belt Trained with Program Leadership Experience, Green Belt Certified, Commonwealth Bank of Australia
• B.Bus (Accounting with Computing Extended Major), Queensland University of Technology, 1994
• Accounting Certificate, Newcastle Technical College, 1979
• Lean Manufacturing and Six Sigma - CBA
• Consulting Skills – Price Waterhouse
• Price Waterhouse Partnership Program
• Training Course Design and Presentation